Multi-channel & Omni-channel

Engage customers - Multi-channel & Omni-channel Retail

Multi-channel and Omni-channel

 

ePages eCommerce software is architectured and developed to meet the needs of a multi-channel and omni-channel environment for small and large retailers. ePages takes away the technology issues when integrating across many different portals or marketplaces like eBay and Amazon. It allows the merchants to focus on the customer expectations delivering the best experience and easily as possible.

We can provide you with a free quote if you complete our eCommerce Quote Form

 

Multi-channel eCommerce

multichannel ecommerce
To gain and retain customers online you have to think about many different aspects and ways that a customer can find your business and your products. You also need to think about their expectations of your business.

Just having a nice online store will not make your business success. You have to compete with the 1000?s of other nice online stores. That is where you can use multiple channels to your advantage.

Engage through as many channels as possible ensuring that you give the best opportunity for your customers to find you. This might mean a store on eBay or listing products on Google Shopping or Getprice.

Allow people to get to you from any device be it mobile, PC or Tablet.

If you have a physical retail store then you can use the store front as an additional channel to get customers online and in to the store.

ePages supports many portals and marketplaces like:

  • Shopping.com
  • Getprice
  • Google Shopping
  • eBay
  • Amazon
  • Facebook shop
  • Shopzilla

and many more....

 

Omni-channel retail and eCommerce

 

Omni-Channel follows on from multi-channel but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, bricks-and-mortar, television, catalogue and so on.

A move to omni-channel results in a more engaged consumer the in-store and online experience should be the same with a high level of care and attention. Omni-channel is a hot topic and has driven innovations like 'Click and Collect' allowing customers to buy online and pickup in store. But competition and consumer awareness (a smarter consumer) is driving this change. As a result, retailers and brands have to reformulate their supply chain strategies to match this shift in consumer demand.

The underlying software and systems need to be flexible to adapt to the changes in the consumers expectation and competitive landscape.

ePages allows you to setup and easily manage communication with your customers. 

Merchants can setup many different payment and shipping methods and allocate those methods to customer groups for easy management and to establish channel engagement and loyalty.

 

Integration and Web Services

 

The key to successfully implementing Omni-Channel or Multi-Channel eCommerce solutions is the ability to integrate with other systems and technology. ePages from eCorner has an extensive library of Web Services that allows other systems like Point of Sale (POS), Customer Resource Management (CRM) or Enterprise Resource Planning (ERP) to communicate in real time with the ePages online store and data base. ePages also has its own developer environment that allows for agile development of custom capabilities and features.

Contact us if you would like to discuss how this could work for you, or we can provide you with a free quote if you complete our eCommerce Quote Form.



 

 

 

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