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Each stolen record costs retailers A$250 on average in the event of a data breach, but the loses can be much greater. and this figure is on the rise. Financial loss can be compounded by loss of trust which is much harder to recover. Cyber security should therefore be front-and-centre for any business operating on the Internet, and we are regularly asked to advise on how to manage and mitigate the risks of operating online. Covid-19 and ISO has delivered a new focus on this old issue. More people are buying online, some for the first time, and merchants are stretched to support the new activity. Hackers see this as a field day for malicious activity.
It was coming up to our end of week team meeting on a quiet afternoon in August 2015. Discussions were about what the weekend would be like with everyone looking forward to winding down and how we would spend our family time. Somewhere thousands of kilometres away someone had a different idea (ominous music plays).
It all started as a blip on the radar with our incoming data charts starting to show excessive activity. That is not necessarily unusual as we often see spikes in activity. However before long we knew the prolonged and aggressive spikes meant a potential attack. Then the phone calls and emails from our customers started to roll in and the rest of the weekend went downhill fast…
What started as a Friday prelude to the week end was an attack that lasted (on and off) for over a week. It impacted most of our customers’ websites, it was a large attack that was relentless. It disrupted customers and cost a great deal in time and money before it was eventually beaten. No one asked for money, there was no vulnerability uncovered, it was done solely as a business disruption.