Our core business partners (ePages, Macquarie Telecom, eWay, PayPal, Australia Post, Shippit and others) have all implemented similar action plans so they can continue to support the tools that keep you selling online. We’re in constant communication with ePages in Germany and have set up a dedicated support channel to assist us with any major issues.
Some customers have experienced significantly increased traffic to their websites as a result of more people using the online shopping channels. We are monitoring all traffic and activity to ensure that your website continues to operate correctly.
We strongly suggest that you are very careful of any emails offering advice or assistance with corona virus and covid-19. There have been a number of cases of scams and hackers using the current situation for exploitation. We have provided some links below to government information websites that offer up to date information on COVID-19.
So please rest assured that eCorner has done everything possible to make sure that your online business can continue to operate in this new environment. We stand ready to help you continue to build and grow when conditions start to improve. In the short-term, please let us know if there’s anything that we can do to help. We have an extensive range of support documentation on our website and help is just a click away by contacting firstname.lastname@example.org.
You can also assist by only submitting real technical support issues arising from a failure or error in the system. There are answers and tutorials to most common issues available in our FAQs on the eCorner website.
Covid-19 Information Websites:
Chief Executive Officer