By submitting this form you will automatically create a problem tracking ticket in our support system which you can view at support.ecorner.com.au. You will receive a support ticket notification by email. You can get further information about support issues at support.ecorner.com.au and you can check the status of our systems at status.ecorner.com.au. You can find general information about our technical support services at www.ecorner.com.au/support and for our hosting customers at www.ecorner.com.au/hosting-service-levels.
eCorner Support will endeavour to resolve any level 1 or 2 issue within the same business day as it is reported. Level 1 issues will take priority and we will let you know the status of your support request within a hour during business hours. If eCorner cannot recreate any problem which is notified to us we may ask you for further information. If a problem is a result of a user's error or omission, eCorner will either:
If we are asked to resolve a content-specific issue or other work-related problem, it may attract a minimum charge. Any charge for this additional work will be at the discretion of eCorner management. In general, eCorner will not charge to resolve user-notified support requests which originate via our web-based support systems by email to firstname.lastname@example.org or by our ticketing system which can be found at support.ecorner.com.au.